Recover deleted videos from a Samsung galaxy s4

4 June 2014

Device: Samsung Galaxy S4 smart phone

Customer reported symptoms: The client, a desperate parent, came to us for some help. His 3-year old son accidently deleted all videos on his Samsung Galaxy S4 smart phone. Those videos of his “criminal” son have been taken since he was born.

Data Requested: 3 years' vidoes

After initial assessment, our smart phone data recovery engineers found that videos were stored on both memory card and phone internal memory, and the memory was full.

In order to recovery every single video clip, we first imaged the card and internal memory to avoid damage any of the original data. After imaging completed, our engineers worked on the imaged drive and successfully recovered all videos.

Result: all vidoes were recovered, the client checked and was very grateful, quoted from what he said "You saved my life, superhero!".

Cost: $350

Turnaround: 3 days.